John Matas CFE, CFCI, Digital Commerce Fraud Expert, has more than three decades of experience in retail crime and fraud investigation. John kindly joined Dr. Catherine McGregor ACC CPCC MCMI ChMC and Chris Downie on our Trust Series podcast.
Have a listen to this fascinating episode to hear John talk about how retail crime has become more sophisticated as businesses have moved online, while underlining the fact that some challenges have always been major challenges in retail - identity theft and account takeover.
He also talks about the ability of bad actors to capitalize on programs before genuine customers catch on and the vulnerability that minimal friction creates for retail organizations. John's depth of experience makes this a must listen for e-commerce platforms, retail organizations and fraud fighters.