Uncover scammers directing users away from your platform to ensure they stay safely within your environment

Online purchase scams

accounted for more than

one-third of all scams in 2021

*Better Business Bureau

Online shopping scams include crimes where goods or services purchased online are never delivered, items sold don’t match the listing, sellers are conned, or fake negative customer reviews are used to intimidate sellers.

According to a worldwide study, victims of online shopping scams are losing money more easily than in the past, with 75% of those targeted experiencing a financial loss.  Online purchase, cryptocurrency and employment scams were the top 3 riskiest consumer scams in 2021.

Spot the key risk signals from scammers threatening your platform and customers

  • Uncover fraud rings of scammers working together to target vulnerable users
  • Detect patterns in the data to find the worst offenders and mitigate the biggest risks
  • Keep users safely in your environment by identifying where scammers look to divert users away to transact off-platform 

Building the Trust Layer in Marketplaces

Whether consumers trust a marketplace depends on the integrity of sellers, the quality of products and authenticity of reviews.

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Related Resources

Online Platforms: A Pick ‘n’ Mix for Fraudsters

The vast array of available platforms creates many lucrative opportunities and temptations for people to scam, dupe and cheat platform owners, suppliers and consumers.  Read More >>

Onboarding is Just the Start: Going Beyond KYB/KYC

Platform owners feel safer ‘knowing’ the identity of their third party sellers and consumers feel reassured having contact details for sellers. At the same time, however, id verification checks can sometimes cause friction with sellers during onboarding and could lead to increased abandonment rates.  Read More >>

Delivering Trust in Classified Marketplaces

The prevalence and increasing sophistication of online threats posing risks to platform users, means it is essential that there are strong safety measures and guidelines in place to keep users of online classifieds safe.   Read More >>

Retaining Marketplace Customers in a Downturn: Why a Trusted User Experience is Key

Enhancing trust is a critical factor for success. Marketplaces need to provide customers with a trusted experience to keep them coming back. Worried consumers see familiar, trusted marketplaces as a safe and comforting choice in trying times.  Read More >>

Trust and the Art Market (Podcast)

James Ratcliffe, General Counsel and Director of Recoveries at The Art Loss Register, talks about the importance and complexity of authenticity in the Art market and the role ethics play where the law does not suffice.   Listen on Apple Podcasts >>


Looking to understand the scale of your scam and spam challenge?

Book a demo to gain key insights into how to uncover scammers putting your users at risk on your platform